December 12, 2014 Jessica Sims
AT&T U-verse Vs Comcast: What’s the Better Choice?

AT&T U-verse Vs Comcast: What’s the Better Choice?

Deal Alert:
AT&T U-Verse TV, internet, and home phone deals updated 5 hours ago.

If you’re trying to decide which high speed Internet provider to go with in your area, you’re not alone. Every day, customers switch from one provider to another for a variety of reasons: relocation, hopes of better service, to save money,  or to get more for their money.

Here’s a closer look at the current offerings from AT&T U-verse and Comcast, to help you decide which company will provide the services that best meets your needs.

AT&T U-verse: Digital TV, Broadband, and Home Phone

HD Channels

Most bundles don’t include HD service, but the service can be added for $10/month. With the cheaper plan, you will get up to 130 channels. With the higher priced bundle, you will get up to 360 channels. The number of channels available will depend on your local service area. Both bundles will include a DVR, but the more expensive bundle includes two HD ready receivers, whereas the cheaper bundle does not include an HD receiver. If you’re an avid movie watcher, the larger bundle includes the option to add HBO and Cinemax at no additional charge for the first three months.

Internet Speeds

The cheapest triple play bundle offers “Pro” Internet service featuring download speeds up to 3Mbps, with non-disclosed upload speeds. Other bundles offer “Max” Internet service, featuring speeds up to 12Mbps, with an undisclosed upload speed.

Phone Service

The telephone service between the two bundles is the same. It includes 250 minutes per month, with 20 additional calling features such as Call Waiting and Call Forwarding. Calls can be made to anywhere in the United States, Virgin Islands, Northern Marinas, Canada, and Puerto Rico. Additional minutes are billed at 5 cents each.

Comcast Triple Play

Which do You Prefer? AT&T Uverse or Comcast

Promotional Offers and Pricing

Comcast has several different Triple Play bundle options available, depending on how many TV channels you want, and how fast your want your Internet to be. The price ranges from $99.99 a month for 12 months to $199.99 a month for 12 months with a two year agreement. New customers are eligible to receive anywhere from $100 to $250 in cash back, depending on the bundle. These prices do not include taxes and service fees, which vary based on your local area.

HD Channels

  • The $99 bundle includes: 80+ channels, with the number of HD channels varying on the local area. Get Showtime for 3 months, for no additional cost.
  • The $119 bundle includes: 160+ channels including Starz, with the number of HD channels varying on the local area. Get Showtime for 3 months, for no additional cost.
  • The $139 bundle includes: 170+ channels, including Starz and HBO, with the number of HD channels varying on the local area.Get Showtime for 3 months, for no additional cost. This bundle also includes Infinity StreamPix, (a service similar to Netflix that allows for unlimited streaming of TV and movies to any TV, computer, or mobile device in the home.)
  • The $159 bundle includes: 200+ channels, including: HBO, Cinemax, Starz, and Showtime.The number of HD channels available will vary depending on the service area. This bundle also includes Infinity StreamPix, and the Sports Entertainment Package.
  • The $199 bundle includes: 200+ channels, including:  HBO, Cinemax, Starz, Showtime and The Movie Channel. The number of HD channels available will vary depending on the local area. This option also includes Any Room DVR service, which allows you to record and watch from any room (up to four) in the home. This bundle also includes Infinity StreamPix, and the Sports Entertainment Package.
*The $99. $119, and $139 bundles include one year of Infinity StreamPix.

Internet Speeds

  • The $99 and $119 bundles include: up to 20Mbps download speeds. Upload speeds are not disclosed.
  • The $139, $159, and $199 bundles include: up to 30Mbps download speeds. Upload speeds are not disclosed.

Phone Service

All five bundle plans include unlimited calling to anywhere in the United States, Canada, and Puerto Rico, with additional calling features such as: Voicemail, Caller ID, Call Waiting, and Call Forwarding.

Who Wins?

If you need a cost effective plan and aren’t too worried about your phone, then AT&T will likely be the best option. However, if you’re more concerned about the volume of service and your Internet speed, Comcast takes this one. With more bundles to choose from, greater TV offerings, and much faster Internet speeds, it beats AT&T hands down. If you need unlimited phone service, Comcast offers this with all plans, whereas the phone service with AT&T Uverse is limited.

As promotional offers and special deals are constantly changing and vary based on your local service area, we advise you to contact the companies to find out what the best deal in your area is. While we strive to keep our information current, prices and deals are subject to change at any time without notice.

29 comments on “AT&T U-verse Vs Comcast: What’s the Better Choice?”

  1. DAN says:

    THANKS I WAS MAINLY CONCERNED WITH INTERNET SPEED AND THIS ANSWERED MY ?

    • admin says:

      Awesome. We’re glad. :)

      • Timothy says:

        I’m not sure comcast really takes this one. I have comcast currently. I started off with the 20mb plan. received a free upgrade to the 50mb plan. Finally, I was upsold recently (told 5 dollars different) to the 100 mb comcast plan. I’ve done extensive speed tests and while the latency is excellent 15ms to 35ms the best download speeds I have received are 20mb with the normal average speed of 12. Upload speeds of 10mbs are normal however and I’m not sure Uverse can match that. It could be my area causing this issue of slower speeds but if your marketing 100mbs you should be able to deliver it at least during off peak hours. I have never once received above 24mbs.

        I’m holding out hope for google fiber. Until then I’ll bounce back and forth yearly because both are absorbant in their non promotional pricing.

        • Cheryl says:

          Me too, I am praying for Google Fiber as soon as possible.

        • Drew says:

          Tim- what do you mean “both are absorbant in their non promotional pricing”- how does this allow you to switch back and forth yearly?

        • T Alan says:

          I’ve got a 30 MB plan with comcast Houston. Off peak easily gets 30 to 32 MB/Sec download and 9-10 MB/S upload. Peak periods slowed to 18 to 20 download speed. Tried connection with Brisbane, Australia and speed went down to 10 MB/sec download and 2 MB/sec upload.

        • DD says:

          I had similar problems. I was paying for a much higher speed plan but my actual speeds were much lower. There are 3 possible causes: 1) your router is not capable to accessing those speeds; check the specs on your router. mine could only reach 50mbps not the 100mbps I was subscribed to; 2) ask your providers to reset or flash you internet service; for some reason after they did this my speed went up from 10mbps to 50mbps; 3) faulty Ethernet cable, somehow I also had a bad Ethernet cable which was restricting my speed. I swapped it out and it got a lot faster.

          hope this helps.

  2. Steve says:

    Both services work but do your homework. Almost everything the phone reps tell you is wrong except negotiating price. Not until the tech arrives at your door will you be set straight and finally understand what you are getting. The techs should just work the phones because they are the only ones that no what the heck they are talking about.

  3. Sharon says:

    The reps on the phone will mislead you by telling you will get a promotional price for a certain number of months then a few months down the road your promotion will mysteriously end and no one will admit they promised you what they did. Get it in writing before you sign up.

  4. Tracy says:

    If your concerned about cost and being over charged then stay AWAY from Comcast! I recently moved ance was told my monthly bundle would cost $165/mo but when my first bill came it was $276 before I could get that bill resolved I received another bill for $522 at which time I cancelled the service and turned in the equipment….My final bill for 32 days of service was $704! UNBELIEVABLE!!!
    Now I’m with u-verse and my bill is $72/mo and my internet speed is great!

  5. kurt says:

    After comcast tried to charge me twice for an old balance and a deposit when i moved ($226 was paid) then the rep said i was good at zero balance. Two months later, a charge of the same amount was tacked onto my bill that i already paid that they claimed was an error by the rep and that i owed another $226. $400 cable bill?, i think not. Told them to cancel me and immediately signed up for U-verse. I’ve had them before and had zero problems, and I’m saving $80/mo FOR THE SAME SERVICE…..

    Oh and their claim of having these 30mbit DL speeds and now being twice as fast….. ALL BS, there was never anything over ~18mbit DL speed, ever.

    Greedy comcast, you lost my business. My advice to others, stay away from comcast.

    • Ryan says:

      I have comcast right now and average 34-36 mbps dl speed and r switching shit att and were only getting up to 18 mbps not like comcast guaranteed 20 mbps

  6. ChuckPV says:

    I was promised a price of $157 per month plus taxes by comcást in January 2014 for cable with hbo, showtime and STARZ, most of the channels 1-300, 3 dvr’s, Internet and phone service. Until then, I had their top of the line Platinum package for about $250 per month (15+ years with Comcastt), but called in January to lower my cost some, which I thought I did and gave a few channels. My bills stayed over $200 per month. When I called repeatedly, they said no package existed to get what I had for $157 per month. I spoke with the Loyalty/Solutions department in May and they finally agreed to a price of $161 per month,. I had also contacted ComcastECare.com, an executive division, and they again said my price can’t be right, but they would review my account and listen to recordings of my calls with Comcast since January. They called me back, said the package just didn’t exist, but “for my trouble”, they would give me a $161 price plus taxes for June 2014-June 2015. The bills I received in July through September were each over $200. More calls, more hours, more suggestions that what I was quoting as a price wasn’t possible, but ECare once again said “for my troubles”, they would provide me the $161 per month price for 12 months and increase my cable service back to their top Premiere Package. Coincidentally, the same day I was talking to Comcast about this, an AT&T salesman came to my home and offered me UVerse Cable, the U450 package (apparently their top package, similar to Comcast’s Premiere) with Max Plus (18 Mbps) Internet service and phone service for $152 per month for 24 months. Alternatively, if I took just the cable U450 plus the Max Plus Internet service, but no phone service, the price was $122 per month for 12 months. While Comcast was $161 for all 3 services (just a $9 per month difference for the 2 companies, Comcast actually would increase the monthly price if I eliminated the phone service. So, the bottom line is $122 per month for AT&T’s U450 plus 18 Mbps Internet service, 3 wired receivers and one wireless, DVR compared to Comcast’s Premiere package with Internet and phone service for $161 per month, a difference of $40 per month ($500 per year) to give up a phone line I didn’t need.
    BUT, is AT&Ts cable service and their Internet service noticeable inferior to Comcast? While I despise Comcast, I have never had a problem with any of their services. Their billing practices should be investigated by the FCC and other agencies, but I suspect going from Comcast to AT&T is going from ISIS to Al Qaeda, all evil. I mentioned I was to,receive,18Mbps from AT&T, their Max Plus package, but when the paperwork arrived, it had me scheduled for their Elite package which is not so elite,at 6 Mbps. So the new evil,has begun and I haven’t had AT&T out to install anything yet.
    So I moved the installation date back a week and am writing you.. I understand your focus,is Internet, but any input is appreciated.

    • Ange says:

      WOW you situation is almost just like mine. I have been calling for 2 years regarding a dvr box and 2 digital converter boxes. After 3 hours on the phone on a Saturday afternoon, the solution was Comcast is going to rewire my whole house for no charge, since i’ve been calling for years about this. They were also suppose to install all new equipment. And I was told I’d have a 4 month credit on my next bill for a DVR box that doesn’t work for, total should have been about $68. When the installer arrived he only rewired the first floor only, since he tested the wires and they were all bad. The second floor was working just fine, he said. However, no new equipment was brought or installed. Then i receive my bill and they are charging me $140 for installation, charging me for a cable box I was told (by 3 different reps) would be free for 12 months and there is no credit on my bill. I called about this and was told that I would receive a phone call from 2 different people, one confirm the removal of the cable box fee for 12 months and the other to discuss the $140 installation charge on my bill. It has been 2 days I still have not received any calls and when I called back today I was told that they never make calls out and that I was given wrong information and I should wait a few more days to see if there are any adjustments to my bill. That is completely unacceptable and I asked for a supervisor or someone who has the authority to adjust my acct today. I was then told I would be on hold for 4-5 minutes to speak to a supervisor and 16 minutes later I told the rep that I could no longer hold and I would call back when I have time to sit on hold forever. All in all in a matter of 3 weeks I have spend 5 hours talking to Comcast reps and over 1 hour on hold waiting to talk to someone. Everything I was told would be done or credited but rewiring my houseI has not been done. A week after my installation appoinment I received all new equipment in the mial, which still has not been install or activated.
      I am choosing to leave Comcast because they have TERRIBLE customer service and do not value their customers at all. I have had their service for 16+ years and I can no longer give my money to a company that has no customer service values.
      I am a person who does not like change and very hesitant because internet speed is very important to our family. I have talked to several friends that have At&t Uverse and are very happy and have no complants, so I’m going to try them out.

      • Kathleen says:

        Angie, I hope it works out with you. I am thinking of leaving Comcast, too. Similar experiences with Customer Service that are simply nightmarish. I’m so tired of it. I’m curious to know how you will like At&T UVerse.

      • Sumaiyah says:

        I’m so glad I came to this site. I was feeling like something was wrong with me. Every single time I call Comcast, they are very disrespectful. After coming to my house several times in the last 2 months, trying to install services, they finally got the cable installed. I was told too that they would not charge me for installing cable because I had ordered the so called do it yourself package. Without having to say, that didn’t work. I received a bill for 59,98 for installation. The guys that came out told me it was an upgrade to get my daughter’s cable on in her room. She somehow, after just 2 months of my husband canceling our cable, needed new equipment. It was only going to be 15.00, which i protested that to the technician. He called Comcast and i heard the lady laughing and saying negative comments like who do I think I am. She is going to charged an upgrade. When the tech got off the phone with her, I asked him, how much would it actually be. He pretended to do a mock invoice and said 15.00. Just saying too, this same guy tracked mud in on my carpet and wiped his feet on my decorative rug in my foyer. Unbelievable! I did mention to him to use the welcome mat when coming back in my home, he tried to argue about that. This guy was scary. I was so glad when they left. I couldn’t sleep well for about 3 nights, because this guy was cold. Back to the topic. I called Comcast to speak to them about the charges, and the rep told me, in a matter of fact way, the tech can charge you whatever he feels like. Then he asked me was I the account owner, i responded that my husband was. He refused to talk to me and told me that for all those previous years with Comcast, that the reps should have never talked to me. i answered back, and told him that this bill is mine to pay, so i guess i don’t have permission to pay it. I found a good deal with AT&T and will be changing it this week.

    • Ivan says:

      I’m also very upset with Comcast Xfinity. I have their “High Speed” internet, but I can have a cup of coffee before a webpage loads up! I use my PC only for work, no games, social media, or a lot of photos or music. And I do cleanup and optimizing every night! Their Speed Test shows 57.8 mbps. Tech Support guy said, “max Is 58, so the problem can’t be Comcast”. They once gave me a free 3-month trial of their Blast! upgrade, and I noticed no difference, so I didn’t take it. My neighbor and I have had Comcast come out to troubleshoot their cable in the ground – to no avail. The technician said our house is at the end of the feeding line, so our signal is weaker. Even if it were true, it’s not an acceptable excuse! Now I’m doing some homework on AT&T U-verse, and have been hearing/reading contradicting opinions. My neighbor has switched over from Xfiniity to Uverse, and is very happy. With the above article, I’m really shocked to hear that Comcast has “much faster Internet speeds, it beats AT&T hands down.” So it appears that their signals vary from neighborhood to neighborhood, and might explain why some posters like ATT, and some like Comcast. I’m concentrating my research on the neighborhood now. Would like to hear what you’ve found since you last posted.

      • Assenav says:

        Go with UVERSE, i did and i don’t regret it, and plus their customer service is light years ahead of Comcast. They are also are prompt and always recommend to you the most affordable promotion.

    • domperignon says:

      They are evils. I cancelled Comcast 20 years ago and never turned back. At the time tv was really bad and it was an easy decision. I collected laserdiscs and later dvs that I played on a large screen with a 3 tube projectors. Today I have had Clear 4G for many years to watch Netflix in HD for $50.00 unlimited data (I use about 70Gig/month). I don’t watch sport. I get Over the Air digital tv for local channels for news. And I cancelled my phone service with AT&T and ported two old precious numbers to Magic Jacks. Magic Jack GO works with fax now and you can transfer your calls to your cell or just answer your calls from your cell. It is much better than it used to be.

  7. marc says:

    if you don’t get contract the start up costs are astronomical

  8. ROCKINROLLER says:

    Comcast is the clear winner. Their triple play bundles are cheaper than UVerse’s phone, internet and TV and get you more channels and unlimited local and long distance on the phone. If you don’t need a house phone then UVerse can be a better choice as their internet speeds are better for the price. Another thing to watch with AT&T is they often charge for installation and other up-front costs that drive up the first bill considerably.

    For under $115 a month I am currently getting HD starter (more channels than I’ll ever watch), unlimited local and long distance calling and a 6mbps internet from Comcast. Their customer service is extraordinary, with their “Chat” feature online being extremely efficient and quick to solve any issues–either billing or technologically based. Plus every time I have an issue I always make it a point to ask for free premium movie channels for a while. They have generally complied without argument and I have been provided both the HBO and Showtime packages since starting with them 8 months ago for no additional charge.

  9. domperignon says:

    I mean unless you watch sports there is no need for Comcast. Clear is winding down and doesn’t take new subscribers but is the only internet provider that provided unlimited data, competitive with DSL. With DSL you needed first to get a useless landline with AT&T, costing more. The LTE modems and plans that Spring and Verizon sell today are too expensive. There is no unlimited data plan available.

    • Jim says:

      I was able to drop my AT&T landline and just maintain DSL early this year (2014). I stuck an HD over-the-air antenna in the attic and connected it to existing cabling in the house and I pick up all of the major broadcast stations. The kids watch a lot of Netflix and Hulu over the DSL with pretty good results. Occasionally run into problems when 3 or 4 devices are active. But it is saving us $1000 a year that we can use to do other family activities. However, my wife misses TLC and HGTV and the kids miss Disney so I am thinking to surprise them for Christmas with AT&T Uverse TV/internet bundle since Uverse just became available in our area. I figured I’d better compare with Comcast at the same time. They have a 24 month contract which makes me uncomfortable so I think I’ll go with Uverse since they only have a 12 month contract requirement. Plus all the negative customer service comments I’ve seen here and other places is unsettling. I’ve never had problems with AT&T customer service.

  10. Najamus Saqib says:

    Comcast is a cheater. I hate them.

  11. Bobby says:

    I’ve got Uverse 50. I get about 20 over wifi, but about 50 over ethernet.

  12. Bob Ford says:

    The United States ranks something like 35th in the world in terms of the speed, quality, and cost of internet service. And that doesn’t even count those parts of the U.S. which have little or no high-speed internet. Everything people are saying here is generally correct. I’ve had experience with both Comcast and AT&T. They both suck.
    One thing I’ve learned is to avoid bundles. They may seem good if you let the ads or the salesmen hook you. But they turn out not to be so good. Also, having complicated plans makes it a lot easier for the company to swindle you out of cash. I currently have an expanded basic cable TV plan with Comcast. And I have high-speed internet with AT&T which is not really all that fast, but it’ll do. Two simple bills which these two ripoff companies cannot use to rip me off of extra money.

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