January 6, 2015 Jessica Sims
Comcast Xfinity vs Verizon FiOS: A Thorough Comparison

Comcast Xfinity vs Verizon FiOS: A Thorough Comparison

Verizon FiOS TV, internet, and home phone deals updated 2 hours ago.

When comparing providers we all want the fasts speeds, the most channels, and the lowest prices.

While this would be a match made in heaven, I often saying that there are few industries where “You get what you pay for.” is more true than the Cable/Broadband industry.

Having been a customer of both Comcast Xfinity and Verizon FiOS at different houses, I decided it was time to do a proper comparison of the two companies, but if you are looking for a short comparison it comes down to this:

Which to Choose: Verizon or Comcast

If the thorough comparison doesn’t interest you here, is the short answer:

Heavy Internet Users: Choose Verizon FiOS

If you fall into these categories then choosing FiOS is a “no brainer.”

  • You only want a internet connection because you watch TV online or via Netflix.
  • You or someone in your household identifies with the word “gamer” or “techie.”
  • You work from home or you want the fastest connection in your area.

Check FiOS availability here.

60+ Hour a Week TV Watchers: Choose Comcast Xfinity

  • If you spend 60+ hours a week catching up on the latest shows, then I’d recommend you go with Comcast Xfinity for it’s new X1 cable box.
  • People who don’t use Netflix, Hulu, or Amazon Prime.
  • People who use less than 250gb of data a month.

Check Comcast availability here.

Everyone Else: Choose Verizon FiOS

Having told every family member to switch to FiOS (if it’s available in their area), I’ll recommend the same to you and if the stats and figures below don’t convince you then this one fact alone should.

Verizon FiOS doesn’t charge you extra if you go over your monthly allotted data cap. In fact, Verizon FiOS doesn’t have a data cap where Comcast make this a core part of their business and their data cap is hilariously low at 250gb/mo, then it’s $10 per 50gb over.

Check FiOS availability here.

Now while, most of the comparisons I write are in broader strokes, I decided it was time to write a more thorough comparison because there is no doubt that both Verizon FiOS and Comcast Xfinity are two of the companies leading the broadband industry, so it’s just right that we do an in-depth analysis instead of something more general.

Key Statistics Between Each Provider

While there are lots of statistics that different providers use to make themselves look better, when they are compared. The table below consists of the most important ones.

Verizon FiOS Comcast Xfinity
Fastest Speeds Offered 500mbps 150mbps
% of Advertised Download Speed Delivered [1] 120.27% 102.77%
Connection Type Fiber Optic Coaxial Cable
Average Latency by Technology [2] 24.28ms 30.92ms
Technology Available to Consumers 2006 1997
ACSI Customer Service Rating [3] 71/100 57/100

In all honesty, I looked hard to find statistics that made Comcast look good, but there are few relevant ones. The only one that isn’t included above is that they are the nations largest cable company. While that probably doesn’t mean anything important to you, it could be a “win” in someone’s book.

Comcast Xfinity vs Verizon FiOS Speedtest

To demonstrate the speed differences between Comcast Xfinity and Verizon FiOS, I asked a friend who was switching between providers to record a speedtest from both companies using the same server, same computer, and same time of day. Below is the video of the results.

As you can see from the video, Verizon FiOS’s 150/150mbps plan, one of their middle plans, is still faster than Comcast’s fastest plan. Not to mention the upload speed with Verizon FiOS is 32 times faster than with Comcast.

Overview of Verizon FiOS

Verizon FIOS Logo with TV, laptop, and phone in background.Verizon FiOS is the nation’s largest fiber provider. They operate in 13 states and cover over 40 million people.

Because Verizon FiOS deliveries their service over fiber optic cables instead of traditional coaxial or phone wiring, they are able to deliver faster speeds with lower latency.

While consumers routinely agree that the companies within the “internet service industry” are some of the worst companies for customer satisfaction, Verizon is the best in the category. [4]

While I’m not sure if there is any prize to be won for the “best of the worst” it does point to them doing something better than their competitors.

Important: Don’t be like the other frustrated commenters below, check and make sure you can get FiOS before you read any further. Because if you can’t get FiOS why are you comparing. Here’s a link to their tool: http://www22.verizon.com/home/bundles/fios/

Key Highlights

  • Upside: FiOS is Fiber: Verizon FiOS’s fiber network allows them to offer blazing fast broadband speeds up to 500/500mbps. These speeds are only trumped by smaller fiber providers like that of Chattanooga and Google Fiber.
  • Upside: Symmetrical Plans: FiOS just recently upgrade all of their “FiOS Quantum” internet plans to be “symmetrical” which means they offer the same upload speeds as their download speeds. This means if you work from home, do video conferencing, or upload large files often, you’ll see a huge boost in some of the tasks you do.
  • Upside: Best in Industry Customer Service: Like I said before, being the best of the worst, isn’t great, but it’s something.
  • Upside: Solid Deals / Bundles: Verizon FiOS is typically a little more expensive than Xfinity, but if you are comparing bundles and triple play plans typically you can find cost effective solutions.

Verizon FiOS Availability Map

While many customers wish they could have access to Verizon FiOS service, it isn’t available in all locations. Below is a map of where FiOS offers services, but to check your availability, use this page on Verizon’s website.

Verizon FiOS Broadband Map

Overview Comcast Xfinity

comcast xfinity logoComcast is the nation’s largest cable provider. They operate in 39 states and cover over 113 million people. Over the recent years Comcast has upgraded the speeds of many of their services and the underlying technology behind their service. That said, their service is still based on wires that have been around, in many cases, for decades.

Additionally Comcast’s customers routinely rate Comcast as the worst company for customer satisfaction in the industry. And while this low rating is no surprise considering their recent PR disaster, [5] choosing Comcast as your provider does have 1 distinct upside when compared to FiOS.

Key Insights:

  • Upside: Xfinity X1 Box: Comcast’s new cable box is a upgrade over that of other providers. Having used both FiOS’s new Quantum TV box and Comcast’s new X1 box, it’s easy to notice the upgrade. If you’re a HUGE TV watcher then this is something you may want to pay attention to. You can learn more about the box here.
  • Downside: Comcast has a 250gb data cap meaning that if you use a lot of data or Netflix you’ll be paying a bunch more than what you see on your first bill, every month.

Comcast Availability Map

Comcast offers coverage across 39 states as show in the map below. To see if you can get Comcast, you can check your availability here

Comcast Broadband Map

Verizon FiOS vs Xfinity in a Nutshell

Verizon FiOS Summary:

Verizon FiOS “Quantum” uses new faster technologies to deliver some of the fastest internet speeds in the country at a price that is still surprisingly cost effective.You should definitely choose FiOS, if you are an avid gamer, tech junky, heavy internet users, or someone who works from home.

While FiOS TV’s new box is new and improved, it is still a bit behind the new Xfinity X1 TV box. That said, don’t be scared off by it unless you watch A LOT of television because only the most avid TV watchers will notice the difference.

Comcast XFinity Summary:

If you spend 60+ hours a week watching TV, then I’d recommend you choose Comcast because their new X1 box is fantastic.
While Comcast’s TV is good, their internet is lousy. Comcast uses older technology than FiOS, so they can’t offer the same speeds as FiOS and they force you to have a 250gb data cap.

The Real Winner

Which do You Prefer? Verizon FiOS or Comcast Xfinity

When you boil it all down, having options between both FiOS and Xfinity is a good problem to have. Right now there are millions of Americans who only have access to one provider… so the fact that you have competition in your area means the providers have to work harder to keep you as a customer — meaning you are the real winner.

While this FiOS vs Comcast comparison ended up significantly longer than I wanted, having been a customer of both FiOS and Comcast 2 times respectively. (I’ve moved A LOT in the past 3 years) I recommend FiOS hands down.

If you have any questions feel free to drop them in the comments.

Additionally we’ve created a new deals page specific to FiOS and we try our best to keep it updated.

Last Updated: Jan 6th, 2015

References and Footnotes

  1. In 2012, the FCC showed that not all providers offered the speeds they advertised. While Comcast and FiOS both showed above average speeds, other providers didn't. See the full 2012 report on the FCC's website.
  2. Every year the FCC measures the US's broadband. In the 2014 report the FCC showed that all fiber connections have a lower average ping than other connection types. For more details visit the FCC's website.
  3. The ACSI rates and compares companies across different industries. The score is based on an index of 100. For more details visit the ACSI home page.
  4. See footnote #3
  5. When a customer called to cancel their service, one of the customer service representatives gave them a hard time for almost 10 minutes. This call went viral. See the video here.

44 comments on “Comcast Xfinity vs Verizon FiOS: A Thorough Comparison”

  1. Timothy says:

    I’m not sure, I really do love Xfinity’s new X1 box, but I don’t spend that much time on TV. Do you really think I should switch to FiOS? My contract is expiring this fall. Thanks in advance.

  2. David Andrews says:

    I hate comcast, anything is better than that garbage.

  3. Nancy says:

    I listened to the comcast PR disaster phone call. Too funny.
    Thanks for the write up, definitely not switching to comcast.

  4. Larry says:

    My kids are gamers, which is better to keep them from whining?

    • admin says:

      We’d definitely recommend you get FiOS. As mentioned in the article, lower ping will allow them to have a better experience.

  5. Kelly Saunders says:

    Wow, great writeup.

    I took your advice and signed up for the FiOS bundle you recommened. It saved me $30/month and I now have speeds 40mbps faster than I did with xfinity.

    Thank you.

  6. Gail P says:

    Jess – Once again, your reviews are the best in the business. this comparison is great.

    Not only did I learn a ton about FiOS, but more about fiber optics in general.

    Very cool to see the speed test.

  7. Coupe says:

    I frustrated with Verizon’s customer service. I am really thinking of signing up with Comcast. I pay $185 and been with verizon for years. It me dread made sense to me that we have to rent the boxes to watch tv. I feel there should be a free box and if you want certain features they charge a small fee. They threaten to charge over $500 dollars if you don’t return the box you were renting as though you should own it after a period of being a customer. I hate verizon & Comcast. Any other suggestions for cable internet and phone companies?

  8. Jan says:

    Just the article I was looking for, but unfortunately you seem to have only compared the fastest (and most expensive) internet speeds from both companies. From a price comparison, Comcast offers the Blast service for $55 monthly (first year) and then $77 monthly, which is supposed to deliver 105 MBS, while FIOS offers its 50/50 service for $93 monthly. The price differences are significant with FIOS consistently more expensive. They have increased my cost over 25% in the last 2 years. Also, I cannot find anywhere that comcast limits downloads to 250GB in Maryland.

    • Mike says:

      The Data limit in Maryland is 300gb.

    • Ron says:

      The 250gb cap is suspended for the time being.

    • aptalca says:

      50/50 for $93? I am confused

      On Verizon’s FiOS site, I am seeing 50/50 for $39/month plus taxes and surcharges with a 2 year contract

      I have had Comcast for years. Back in the day, I sued to be able to get the offered deal for the first year and when that was up, I could sign up for whatever new deal they had then. But a few years ago they made a distinction between new user and existing user deals. They simply do not offer any internet only deals to existing users. You have to sign up for double or triple play.I have no interest in tv or phone service.

      Now I am moving to an area where Verizon FiOS is also available. I am seeing that Verizon’s internet only deals are much much better than Comcast. Sure they make you sign a contract but that’s fine. It’s not like can do without internet service anyway. As long as they give me the lower rate for the two years, I’ll be happy. I hate Comcast baiting you in with a decent price and than upping it without giving you any other options.

      Also keep in mind that even if Comcast gives you a high download speed, their upload speed is atrocious. That’s why you can never find any mention of their upload speeds on their website. Speedtest shows a max of 7Mbps. That sucks for uploading videos, doing online backups or using vpn.

      • aptalca says:

        Further research reveals that the price I am seeing includes a $45 discount every month because the house I am moving into is fiber-ready (I guess that means the previous tenants had FiOS at some point so it is already wired)

        Without it, it would have been $85/month for 50/50 internet only

  9. Confused says:

    My town does not have Fios but from reading the great info you have I am well informed now.
    Unfortunately that means that I will go with comcast because it’s the only option.

  10. Dennis says:

    Thanks for the post. I joined FiOS few years ago, it was a welcomed upgrade from my previous provider. HOWEVER….

    I have to mention that Verizon FiOS is not really interested in keeping customers. The package/ price I had a few years ago was excellent and competitive. Now that my contract is up…the potential “upgrades” and “discounts” are almost insulting. The only option provided was a $10/ month discount from the regular package price (zero channel or internet speed upgrades). PLUS, the costs for live TV pause/rewind capability is hidden with FiOS. I have to rent separate DVRs for multiple TVs to have option to rewind/ pause live TV; which costs approx. $20/mo per DVR. For a TV without a DVR, the pause/rewind function is not available and costs $12/mo to rent.

    As a note of caution. I had major pixilation on a certain TV on specific channels. The result of (several months of trouble calls) was the DVR is receiving interference from AT&T cell phone towers. The frequency of a section of channels is near the frequency range of AT&T wireless…every time my phone reaches out to the tower…I get major pixilation on the channel.

    I hope this helps. The base price/ speed may be good for a single TV and limited internet users……but if you look for returning customer discounts or have multiple TVs….make sure you take an extra look at the “shiny” deal that Verizon FiOS offers.

    • Susie says:

      Had the same concerns you mentioned with Fios and have chosen to switch to Comcast with a savings of 70$ a month for a two year contract. Comcast also paid for my penalty charged by Fios to break my contract!!

  11. Michael newton says:

    I still have an issue with fios…. I understand that at high end speeds fios is far superior to comcast; however, I have the 25 Mbps comcast service ($55/ mo). Yes, it’s horribly inconsistent, (I get as low as 12 Meg’s during peak times. But calling to switch, fios wants to charge me $55 for 6 meg download speed. I don’t see how paying double for each Mbps makes monetary sense, even if the service is consistent in the speed it offers.

    Where am I mistaken in this comparison?

    • admin says:

      Michael — Are you sure that FiOS is available in your area? Sounds like you are shopping for Verizon DSL which is much different than FiOS.

  12. Peter says:

    I recently switched to Verizon FiOS and should have done it long ago. It’s wonderful. They truly deliver what they offer. Had Comcast for more than five years, started out ok, but then became a terrible experience, to the point where I could no longer enjoy having internet. It was once recommended by an Apple technician who told me Verizon FiOS is their ISP and that Verizon uses the latest technology, whereas Comcast’s equipment is old and outdated. I would have done the switch sooner, but had to wait until it was available in my area. Even Comcast’s customer service is awful, it was always like speaking with someone in a third world country, whenever I contacted them. The difference is night and day.

  13. Ken Dibble says:

    What would be your suggestion regarding Internet streaming only? We are wiring our new home for internet only and trying to cut the cord on cable. Which company offers the best speeds, etc? Any thoughts on how to get your ESPN fix as a video streamer? Also, I don’t watch much live TV. I hate commercials, so I tape almost everything? Thoughts?

  14. zman says:

    I totally agree with Dennis.
    I have been with Fios for over 6 years, they offer no incentives to keep existing customers.
    My contract expired in August/2014 and now they want me to renew the same services for $10 discount a month.
    While they are offering 400 Visa cards and new equipment to new members.
    I have 2 neighbors who switched to Xfinity XF HD triple play service with 105 Mb internet and they are very happy.
    I have been over to one of them and tested the speed via http://www.speakeasy.net and it is the same as advertised.
    The DVR can record multiple shows at once and the picture is as good as Verizon Fios.
    I am going to switch to Xfinity from version Fios and report back in a month.

    • wicked-warlock says:

      It is the same way with Comcast. Both companies fail to offer deals to keep customers. I’ve just joined Verizon because I’m sick of Comcast. They call me and tell me you been with us for 15 years, we don’t want you to go. They offered nothing to keep me a loyal customer. The internet was a joke, my 105mbps service kept dropping down to 10-30mbps after 3 weeks. Doesn’t matter how many times I try to reset it. IT would do the same thing until I had to call customer service. Comcast throttles bandwidth, period. I don’t care what they tell you. Comcast isn’t any better than Verizon when it comes to customer service.

  15. Dick says:

    Currently a Comcaster but within 24 hours will be a FIOSer.
    I am OK with Comcast service but looked to save a bit of money. My triple bundle was about $185 and they were willing to come down to $145. FIOS, new in my neighborhood in Washington, DC, is offering $80/month for 2 years. This sounds like a terrific savings but in fact when all is said and done, with taxes, fee, and equipment rental my bill will be only about $10 cheaper. Going with FIOS anyway, even though I hate change. Big incentive is FIOS is giving me a $400 prepaid Visa card!! and all premium movie channels are included.
    About data caps, I never heard of there being a data cap and when I asked at Comcast about it they said there was no data cap.
    Looking forward to having multiple voice mail boxes on my landline. I don’t like Comcast voice mail very much but I imagine my FIOS voice mail will be like my old Verizon phone (hoping)

  16. Lorraine Jones says:

    I chose Comcast over Verizon because of their consistency. Verizon spent a lot of money on Fios and eventually laid off a lot of their workforce. The bottom line, Comcast has been around since 1963 and they continue to innovate. Comcast may not have spent a billions of dollars to go the fiber route, but at least Comcast upgrades in stages. I watch a fair amounto TV, but Internet service is more important and Comcast has never let me down. I am sticking with Comcast.

  17. Michele says:

    What is the difference you refer to with the Comcast X1 box? Is the picture clearer? We watch a lot of TV but also work from home and use the internet a lot.

  18. Larry Dubois says:

    I drove twenty miles to my sons home to be there when a tech would be over from Comcast. Comcast guaranties to be there within a two hour frame period. Mine was 2 to 4 o’clock. At four I got a call informing me the tech would be there in 45 minutes. A tech showed up and said he was waiting for another tech that had the required replacement parts. At 5:30 pm my son arrived and told the tech that he should go. He called Comcast and for the next hour or so was passed on from person to person and got nothing resolved. The offered him a reduction of twenty dollars off his bill as a pacifier not telling him this is automatic when their do not arrive in the time frame. They sent up another appointment in a week, My son will be at work. Here I go again. My son hates everything about Comcast but their the only game in town. Once they have you as a customer after you finish your special deal your at their mercy Sorry, I just had to vent myself. I am reading all the comments because I am looking to go with FiOS in my home

  19. nazmi says:

    Can some one tell me the internet prices for both please im considering on switching to Verizon but I’d like to know the price differences

  20. Piqued in Pacific NW says:

    We’ve been chomping at the BIT waiting for Comcast to have a viable competitor in the Pacific NW when it comes to internet!! With Microsoft, Nintendo, all the biotech and so many other real high-speed needs, why oh why is it taking so long for us to get FiOS out here!!??!!??

    Does anyone have any ETA as to when FiOS will be in the Pacific Northwest? We live in Seattle, I work from home, and on the computer 6 to 8 hours a day and have two kids in K12 (online public school). Five computers, three devices, two TVs and other entertainment devices wired in – we would be so grateful to be off the Comcast teat!! The two things that matter most to us – dependability and customer service, Verizon FiOS offers but not in Seattle. We even have been Verizon Wireless customers for 15 years because of the excellent customer service and, in spite of other price enticements from other carriers (and changing and lost benefits with Verizon due to more expensive phones), we won’t switch. Our experience has been that heir customer service is just that good.

  21. Robb Q says:

    Good comparison! I would like to add that both have pros and cons. but its the little things that make you want to switch. My gripes are with the set tops. My FIOS had a great response times changing the channels, and the Picture was great, switching to X1 8 months ago was great, however the new X1 remotes have a delay, changing and refreshing channels is a bit laggy. Great DVR.

    Once you add on the additional set tops it adds up. X1 triple play premier is $109 with 1 dvr. = 4 HD set tops $39 plus $8 4 port gig e router rental with decent 60+MB wifi. $167 month…. this goes up in a few months. Switching back to FIOS for 24 months of the Full Entertainment package. for $165 month. Have to downgrade a few set tops to basic set tops, and be creative using apple tv and xbox for other tv’s etc…. I’m lucky to be able to have the choice, but it really stinks having to deal with switching to get the better prices…COMCAST VERIZON make the HD set tops $3 per month instead of $10.

    • wicked-warlock says:

      Honestly, I do like Comcast on demand better because they update the content faster. Some of the shows are weeks behind on Verizon. Internet is clearly the best with Verizon. Comcast simple controls the service by throttling the connection hope people do not notice it. Picture quality for tv can go either way. But I think FIOS is a little nicer picture but like I said, their on-demand isn’t as up to date. Something Verizon needs to address if they want to win customers over faster.

  22. Arthur says:

    I wish I could switch to verizon fios. I’m in washington state and according to the map there’s no coverage out here for it. All I want is fast internet for my streaming services and gaming and a home phone. :(

  23. Jack Hawley says:

    Have had both and Comcast is constantly breakingdown and then you can’t get them on the phone as ” our volume is to heavy at this time “. I hate comcast !!!!!

  24. Phil LaBrake says:

    We live in Manchester NH and the only real good provider is Comcast. I work from home and am a heavy gamer. We have the 105 Mbps down and 12 Mbps up. The internet is good but I would love FIOS. I built our network from the modem to the router with the CAT 7 wiring. FIOS is not available here.

  25. Jonh says:

    Thank you for the comparison test.

    I don’t like either ISP. They do nothing to keep loyal customer. I have been a Comcaster for ages and have been forced to change for the very first time to FIOS double play soon due to Comcast price increasing and FIOS current bundles offer for the next two years. After tax, equipments rental for the TV it will be about the same price as Comcast i.e. ~$80. But FIOS advantage is 10TB cap vs 300GB, a few HD vs all STD Channel, free HBO, Showtime, and Netflix for 1 year. I guess that I have to play their game i.e. switching every two years or so to get the best deal.

  26. Jonh says:

    Sorry, I jump the gun. It turns out that I can’t switch to FIOS. My wife use extensively Xfinity wifi hotspot and Verizon doesn’t have any equivalent

  27. Harry says:

    The problem with verizon is that they announce a new product and then take four or five years to deliver. Both give rotten service, but it depends who you get on the phone. I’m leery of VoIP which is what you get with both packages and verizon lies to you about the battery backup you need for the system (you cannot get a replacement at Home Depot or lowes). I’m going with verizon for the Internet speed. I will not be saving money, and I’m concerned that I will lose some specialty channels.

  28. Leisa says:

    I just signed up for FIOS. I have had COMCAST for 22 years. I had to downgrade my service with COMCAST in order to keep the bill manageable. Comcast’s customer service is awful. Their service is spotty at times and when I call them, I cannot understand the operators. They are mostly heavily accented Hispanic, with a sprinkling of Indian on occasion. The new bill (FIOS triple play bundle) will be about $5.00 more BUT I will get about 60 more channels including all of the premium movie channels as well as better internet speed for a 2 year contract. AND I get the $400.00 VISA card. Talking with Verizon was great as I can understand their operators and they have told me that their customer service is completely USA based and easy to understand. All in all, the bill was a tad bit higher but the services are much better, I could go with a lower tier and saved $30.00 a month but I couldn’t resist the preferred services. Hopefully, once I have all the switching completed and have the bill worked out for the new FIOS service I will be happy. I have to be. For at least say, 2 years. Thanks for your review, I feel like I have made a good choice.

  29. Precious says:

    I switched from Comcast to Verizon and I’m extremely over it. Verizon doesn’t come with the Wifi hotspot that Comcast has, I mean he’ll Optimum even has it, why is Verizon behind on this? I can’t even catch up on my show cause Verizon is always behind, I used to be heavyly dependent on my On Demand streaming from my IPad I can’t because they don’t even have the complete shows there, I’m just faustrated, and it because i listened to your review.

  30. 00SubZero00 says:

    I am in Richmond VA and I switched 3 years ago from Comcast to FioS. I have no love for either company but some a service comparison – Verizon beats Comcast with no effort. FiOS picture quality is superb. My internet speeds blew away Comcast. The day we switched my speeds were 300% faster for what was equivalent service level. Yes you read that correctly – it’s not a typo: 300%. Another really important factor especially if your a TIVO user – Comcast sets the copyright bit on *EVERYTHING* but OTA. So if you use Tivo, kiss the ability to use Tivo2go or kmttg to offload shows goodbye. With new streaming ability with the new tivos might be a non issue but if you want to offload shows FiOS lets you on most channels except premium channels like HBO. With Comcast I had multiple service issues and what a major PITA that was to resolve. I had billing issues from day one that took 4 months to fix – I owned the cable modem but that billed me a rental fee. When I canceled they billed me for the modem yet again which I did not pay – I let it go to collections because they’re too were too incompetent to fix it. I would never in my right mind ever go back to Comcast. Oh btw the # of service issues on FiOS? ZERO in 3 years going on 4 in July 2015.

  31. helene dilks says:

    Comcast is the most awful company on this planet. Recently I have spent days fighting with them. I have had several tech appointments and they don’t come nor do they have a record of an appointment. I gather Comcast has too many people complaining about their services to deal. So they have out sourced their services to the Philippines, where you have to talk to people you can’t understand and who are reading a script. It would take hours of writing to explain what I have been through. All I can say is that it does boarder on the ridiculous it is rediculous

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