Comments on: How to Switch High Speed Internet Providers http://www.highspeedexperts.com/switch-broadband-providers/ High Speed Internet News, Reviews, and Information Mon, 21 Jun 2010 08:55:14 -0400 http://wordpress.org/?v=2.8.6 hourly 1 By: Chad http://www.highspeedexperts.com/switch-broadband-providers/comment-page-1/#comment-233 Chad Fri, 08 Jan 2010 13:25:20 +0000 http://www.highspeedexperts.com/?p=278#comment-233 I completely agree. I wish that there were better metrics available for customer service! The problem with gauging customer service, at least as I see it, is that it is really only done in two ways: 1) Mystery callers/shoppers 2) Surveys Mystery shoppers come with their own set of problems, but it would seem unreasonable to judge a company by a small sample of their customer service. Surveys tend to be problematic because people are more fond of complaining and critiquing than they are of looking at the situation from all points of view and offering praise where praise is truly due. Instead, they tend to see their problems only and complain accordingly. I'm really hoping that the television and digital devices continue to converge. Some of Verizon's FiOS ideas are amazing, and U-verse is certainly in the same boat. The days of just sitting down and zoning out may be history, and IP TV-powered news feeds and other interactive features are the future. We're only scraping the surface right now! Chad I completely agree. I wish that there were better metrics available for customer service! The problem with gauging customer service, at least as I see it, is that it is really only done in two ways:
1) Mystery callers/shoppers
2) Surveys
Mystery shoppers come with their own set of problems, but it would seem unreasonable to judge a company by a small sample of their customer service. Surveys tend to be problematic because people are more fond of complaining and critiquing than they are of looking at the situation from all points of view and offering praise where praise is truly due. Instead, they tend to see their problems only and complain accordingly.

I’m really hoping that the television and digital devices continue to converge. Some of Verizon’s FiOS ideas are amazing, and U-verse is certainly in the same boat. The days of just sitting down and zoning out may be history, and IP TV-powered news feeds and other interactive features are the future. We’re only scraping the surface right now!

Chad

]]> By: Thomas @ Satellite TV http://www.highspeedexperts.com/switch-broadband-providers/comment-page-1/#comment-205 Thomas @ Satellite TV Mon, 04 Jan 2010 06:07:28 +0000 http://www.highspeedexperts.com/?p=278#comment-205 Nice and interesting blog. Yes, today is the world for speed. Many broadband provider are trying their best to provide more speed to their customers. Today internet is also necessary in each and every field. So, where ever we go we always keep on touch with the internet. We can even watch the online satellite TV in own own PC now which comes in HD picture. So, it is very essential to have a high speed internet. Moreover, while deciding to make a connection is better to choose the broad band service provider that gives better service and a better deal. Nice and interesting blog. Yes, today is the world for speed. Many broadband provider are trying their best to provide more speed to their customers. Today internet is also necessary in each and every field. So, where ever we go we always keep on touch with the internet. We can even watch the online satellite TV in own own PC now which comes in HD picture. So, it is very essential to have a high speed internet. Moreover, while deciding to make a connection is better to choose the broad band service provider that gives better service and a better deal.

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