Comments on: U-verse Problems? We Have Advice!

By: Kathy

Kathy — Mon, 28 Nov 2011 17:21:49 +0000

I pay for 5 boxes and the internet (basic service – no recording capabilities). Sometimes, when I go to watch a program, my son turns his on and we are given the message that all services are in use and to turn off one of the boxes. Why does this happen? I thought if I paid for 5 tv’s, we should be able to each watch 5 tvs at the same time.

Thanks.

By: Josh

Josh — Sat, 26 Nov 2011 19:51:59 +0000

I have u-verse and I have had problems more with the DVR function. I was watching (for example) the taped Ohio State-Michigan game, and numerous times the system would freeze, bring up the end of recording message and I would either have to fast forward through to where I was or rewind when I could. What gives? Is this an overheating issue? Thanks

By: Ginaw

Ginaw — Tue, 15 Nov 2011 16:05:53 +0000

Hi lately, the picture on my tv has been bad off and on. The picture almost looks as if either it’s a little fuzzy or likes strange mix of coloring, making people’s faces look very weird. It does this as well when we play a DVD on a different input. So if there is a bad cable box or wire from the uverse box, could it affect the picture on different inputs as well, or does that rule out the possibility that it could be the box and there is probably something wrong with the tv? It just started happening after we got uverse.

Thank you

By: J Reaves

J Reaves — Wed, 19 Oct 2011 21:06:30 +0000

U-verse sales people do not inform the prospects that if they have a security system there is a possibility that the security system will not communicate through U-verse after installation. The technicians install the system and then tell the customer that if the security doesn’t work to call the alarm company to upgrade the system. Some customers don’t call and then the alarm tells them several days later that it can’t communicate when it attempts to send a test signal. When the customer is told they will have to pay for an upgrade they get upset because they thought they were subscribing to U-verse to save money. Following the install, if a customer had a fire or emergency requiring the system to communicate for police response, it can not communicate. U-verse is leaving customers unprotected after an installation and the results could be serious! The alarm system communicated before U-verse installation and did not after the installation. AT&T should be able to correct the problem but it does not seem to bother them.

By: JoeB

JoeB — Thu, 01 Sep 2011 15:58:01 +0000

I have 3 TV’s and 2 of them work great! The one in our master bedroom is freezing up both on regular programs and especially on previously recorded shows, I like the idea about perhaps it is getting overheated, although I have the receiver sitting on top of a DVD player and appears to have plenty of ventilation all around it.
Could it be my wiring connected to the box and my TV is bad? Should I purchase new cable lines and try that? I have tried the reset method on the receiver but only works temporarily.

By: JoAnn

JoAnn — Fri, 26 Aug 2011 02:22:52 +0000

I can not watch DVD/VCR tapes.. since AT & T Unverse has been installed.. the instructions to turn the equip (DVD player) on then point/hold the DVD button and enter at the same time… the 4 buttons at the top os the remote should blink/light up … this does not light up. they I tried to key the DVD player code in manually by pressing the DVD button and the OK …THIS IS NOT WORKING EITHER…. how can I get some help? Will I have to call and stay on hold for 30 minutes to get help?

By: marie

marie — Sat, 20 Aug 2011 15:13:38 +0000

i had my tv on this morning and the power went off, when the power came back on, the tv is all static and the power button on the little box stays on with the tv off. can you help?

By: Stacy C

Stacy C — Tue, 29 Mar 2011 00:59:13 +0000

Beverlee,
If you haven’t found a solution for your problem yet. You should ask the customer service rep how many HD streams you’re supposed to have. It is unfortunately somewhat common that the sales reps promise you more streams than you can successfully have. Your distance from the distribution box, probably a large grey freestanding box slightly bigger than a phone booth somewhere in your neighborhood, determines how many streams you can have. The line technician makes this determination when he comes out before the inside technician arrives for your installation.

By: MeOhMi

MeOhMi — Wed, 16 Mar 2011 22:53:30 +0000

I think I fixed my ATT Uverse sendmail problem….
I pinged the smtp.att.yahoo.com server and got a few IP addresses back, I tried them in the
smtp setting box and presto one of them worked and now it works every time!
Try 68.142.198.11 instead of smtp.att.yahoo.com

By: admin

admin — Fri, 11 Feb 2011 16:08:51 +0000

Beverlee,

You should be able to watch and/or record 3 different HD channels + a 4th SD channel at the same time. If you’re not able to do this, then it’s best to have a technician come out, so they can take care of the problem. You may have to dumb down the problem when explaining to the customer service rep. When they can’t fix the problem over the phone, they’ll send a technician to your home.