September 23, 2014 Jessica Sims

Verizon High Speed Internet Review

Overall Score3.5
  • Internet Speed
  • HD Channels
  • Technology
  • Customer Service
  • Price
  • Verizon High Speed Internet is a DSL provider offering service to customers in 14 states. While it's not the fastest, if you don't have access to cable or fiber providers it may be a good option.

Verizon offers traditional DSL services in addition to their fiber optic based offerings, though the speeds are somewhat limited compared to the competition. Given the fact that the competition’s speeds are limited compared to Verizon’s own fiber optic based Fios, it is clear that Verizon is positioning their DSL offerings as a value alternative to fiber optics. This may not be readily apparent considering the top two tiers of DSL service offered by Verizon are referred to as the Turbo Plan and Power Plan, but the Starter Plan is aptly named.

Verizon DSL Plans:

All three plans come with a free modem, but the Starter Plan requires that customers order online in order to receive the free modem. The Starter Plan offers download speeds of up to 1 Mbps, which may not set any records but is probably sufficient for most people. The fact that Verizon is positioning their DSL offerings as a sub-Fios alternative in terms of price and performance, it is not surprising to see that the Starter Plan is available for less than $20 a month. Barely a decade ago, that would have been a fairly average price for a dial-up connection. The Starter Plan also offers upload speeds of up to 384 Kbps.

Both the Power Plan and the Turbo Plan offer upload speeds up to 768 Kbps, but differ in their download speeds; the Power Plan offers download speeds of up to 3 Mbps, and the Turbo Plan offers download speeds of up to 7.1 Mbps. While these speeds may not seem as impressive as they may have only a few years ago, they are still more than sufficient for all but the most bandwidth intensive tasks and/or situations where several computers will be browsing/downloading at once.

Additional Features:

The Power Plan and Turbo Plan also offer access to Verizon’s extensive network of Wi-Fi locations at no additional charge. Verizon makes finding Wi-Fi spots easy with an easy to use web page. All of Verizon’s DSL plans include e-mail accounts complete with webmail, award winning 24/7 telephone support, and 10 megabytes of personal web space. Users seeking extra security can opt for Verizon’s Internet Security suite for a low monthly rate, but it may be more cost effective to invest in a one-time purchase of a quality anti-malware kit and firewall. Those who feel that they might need a little extra on-site help can add Verizon’s Computer Protection Plan, while those interested in movies and games may want to look into Verizon’s Games on Demand and Movies on Demand with Starz Play packages. All plans come in multiple tiers depending on needs and wants.

Installation Options:

Verizon DSL customers are given the self-install option or can schedule an appointment with a Verizon representative. Self-install is a great way to save money, and is not overly technical or difficult. The easy to follow instructions should have most consumers up and running in no time. Before signing up for one of Verizon’s DSL plans, it pays to look around the web a little bit as there are many sites that offer discount coupons that can be quite valuable. It is not uncommon to see Verizon offering up to six months free for customers signing up for a new DSL service plan.

Verizon DSL Availability

While Verizon DSL isn’t available to as many customers are Verizon Fios (frankly, you’d rather have Fios than DSL), it is available to a large number of subscribers. Below is a map of where Verizon provides DSL coverage in the US.

Verizon High Speed Internet Broadband Map

Contact Verizon

Contact Verizon to establish service or make changes to your existing service by calling their toll-free customer service number at: 1-800-VERIZON (1-800-837-4966). See our company contact information for a comprehensive list of customer service telephone numbers.

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